A little while ago, I did an internal presentation on selenium at Everlution. I’ve put this on slideshare, which can be found here.

The key problem to entry is simply getting people to record the actions and the issues they are reporting. I often find trying to reproduce the problem on complex software can take around 30 minutes. With a simple recording using selenium IDE, you can easily replay and help isolate the problem. Not all of our clients are onsite, as such this takes the developer longer to identify or clarify what the issue is. Often tickets provide many ambiguous interpretations and the mean time to resolving an issue would be reduced.

By building a collection of these tests with any issues that do arise you will be building a larger collection of repeatable tests and the key to this is repeatability.

Some of there references I used can be found at: